FAQ

AAEON Technology Inc. is one of the world's leading designers and manufacturers of industrial computers and embedded boards. The AAEON eShop ensures timely shipping and provides customers with a convenient shopping experience.

No. Not all AAEON products are available on the AAEON eShop.
If you're looking for products not listed on the website, you'll have to purchase them through another channel. Please email eshop@aaeon.com (or Contact us) for further information. We are sorry for any inconvenience this might cause.

No. The AAEON eShop only accepts online orders, which it manages through a safe and secure online checkout process. Orders cannot be placed by telephone, postal mail, email, or fax.

No. You have to register an account to place an order.

Yes. Sign in to "My Account" to check the status of your order or email to eshop@aaeon.com to speak to a representative .

Please email eshop@aaeon.com (or Contact us).

AAEON's technical support department can answer any product-related questions. They can be reached by emailing eshop@aaeon.com, or by submitting a question using the online form.

Click the "CREATE AN ACCOUNT" button to sign up. Once your account has been created, you will be able to continue with your purchase. If you already have an account, simply sign in with your email and password.

Please note that you need an account to make purchases from the eShop.

You can change your profile information in the "My Account" section of the website. If you wish to change a delivery address for placed orders, please contact customer support directly.

The following payment options are accepted:

(1) PayPal
(2) Credit Card
(3) Wire Transfer (Please inform eshop@aaeon.com/Contact us to open the function for you.)

Payment by credit card
To guarantee maximum security, all information relating to payments is encrypted using the SSL (Secure Socket Layer) protocol and cannot be intercepted by outside parties.

Payment via PayPal
PayPal is a quick and secure payment system. If you choose to make a payment through PayPal, you will be redirected to the PayPal website where you can access your account by entering your personal email address and password.
After registration, payments can be made through PayPal without having to re-enter this information.
PayPal will send a confirmation email for each transaction made, and the money will be debited from your PayPal account when the order is placed.

You will be charged in US Dollars (USD).
Should you have any questions regarding exchange rates, please contact your credit card company or other relevant financial institution.

Please check with your credit card company directly if you experience any problems. The most common issues relate to an expired card, exceeded credit limit, or authorization denial.

After your order has been placed, you cannot change the payment method.

We cannot be sure what the exchange rate will be at the time of purchase.
Please contact your credit card company for this information.

All product prices shown on the website exclude local taxes and shipping/handling fees.

All products are shipped with DHL's standard international service.
Customers are unable to select an alternative service. We apologize for any inconvenience caused.

AAEON ships to over 50 countries worldwide! If you have any questions regarding available destinations for shipping, or if you have any other customer service needs, the AAEON eShop customer service team will be happy to help you.
The AAEON eShop is committed to providing the lowest shipping costs, fastest delivery times, and best customer service experience, and we actively work with DHL to achieve these goals.
Estimated shipping charges will be provided at checkout.
International shipping takes 3-5 business days.

Shipping costs are calculated according to delivery destination and package weight.

No. Import and business taxes are not calculated as part of your order.
Please consult with your country's customs authority for the latest updates on sales taxes, customs tariffs, and any other applicable fees.
The AAEON eShop takes no responsibility for fees imposed by international authorities.

All orders are shipped by AAEON Technology Inc. from Taiwan.

Customers must provide an address written in English.
If you provide an address in any language other than English, we will be unable to ship your order.

Please log in to "My Account" and add the new address to your address book, then contact the AAEON eShop customer service team. When placing an order, please check the delivery information. You will be responsible for any extra expenses incurred as a result of incorrect information being entered during the ordering process.

Monday to Friday, excluding national holidays.

In-stock items are generally dispatched from the AAEON warehouse within 2-3 business days of payment confirmation. Please consult your order confirmation message for an estimate of delivery time, but be advised that although we try our best to deliver your items within the estimated timeframe, delivery dates are not guaranteed.
Please be advised that delivery times may vary for reasons of force majeure, such as bad weather or strikes.

Please note:
Although we try our best to deliver your items within this timeframe, delivery dates are not guaranteed. Please be advised that deliveries may be delayed by customs clearance procedures for your country.
In addition to the shipping and handling fees charged with your order, import taxes and other fees (such as customs clearance fees) may be imposed. All taxes and fees incurred after shipment are the customer's responsibility. Customs rules and regulations differ according to country. Please contact your local customs office directly for more information.

Select the product you wish to purchase and click the "Add to Cart" button, which will send you to the Shopping Cart page.
On the Shopping Cart page, you can confirm which products you've ordered and how much they cost. Change the number in a product "Qty" field to order more or fewer items.
Click the "Proceed to Checkout" button to go to the checkout page. Please confirm that everything about your order is correct and then click the "Place Order" button. A message will be sent to your registered email address to confirm your order.
If you wish to continue looking at products, click the "Continue Shopping" button.

You can sign in to My Account on My Orders, email eshop@aaeon.com, or Contact us.
You will also receive automatic email updates throughout the order fulfillment process.

When your order is shipped, you will automatically be sent an email confirmation message containing your shipment tracking number. Tracking numbers can also be found by emailing eshop@aaeon.com, or logging in to your AAEON eShop account, scrolling over My Orders, and clicking on Shipped Orders.

The shipping address can usually be changed within one day of an order being placed. Please email to eshop@aaeon.com and we will do our best to assist you.

Sorry, but unless there is a problem with product quality, we do not accept cancellation requests. Please check product specifications carefully before placing orders.

To ensure all our customers can quickly receive samples for testing purposes, we have established a maximum purchase quantity limit.
To order larger quantities of products, please contact our customer service team.

AAEON Technology Inc. is committed to providing customers with peace of mind, high quality products, and excellent customer service. We guarantee that AAEON hardware products will be free from design, manufacturing, or component defects.
For standard items, AAEON offers a 2-year warranty that starts from the date of the invoice. RTC system products come with a 12-month warranty, and RTC system product batteries have a 6-month warranty.
AAEON warranties cover products that, due to a manufacturing defect, break or do not function as described. These products will be replaced free of charge by AAEON.
Visit our Warranty & Return Policy page to find warranty information on AAEON eShop products.

Our return policy is applicable only to products purchased directly from the AAEON eShop website. Please note that to ensure quality, all products are tested and checked before being shipped.
Please be advised that WE DO NOT ACCEPT RETURNS OR ISSUE REFUNDS IN SITUATIONS OTHER THAN THOSE RELATING TO PRODUCT QUALITY.
To return an item due to a quality-related issue, you must first contact our customer service team at eshop@aaeon.com to check whether a return is possible. Our technical team will help you go through all the problems.
All product returns require a Return Merchandise Authorization (RMA) number from the AAEON customer service team. If you have any questions after purchasing our products, please contact our service team at eshop@aaeon.com, and they will reply as soon as possible.

Every care is taken to package deliveries correctly, but if you do receive the wrong products, please send an email detailing the invoice number and the items you purchased to eshop@aaeon.com. If we are at fault, we will send a confirmation message allowing you to return any incorrect items and will also dispatch the correct products at the earliest possible time.